Common Problems and Easy Fixes
What this means
Most issues are small setup mismatches and can be fixed with one or two checks.
Before you start
- Take one screenshot of the issue.
- Note exact page and time when issue happened.
- Keep site ID or site name ready for support.
Quick check
- You can reproduce issue steps clearly.
- You have screenshot + short explanation ready.
- Support can act faster with your details.
Step-by-step
- If login fails: reset password and retry.
- If domain not active: recheck DNS values character by character.
- If payment shows pending: wait a little and refresh subscription status.
- If image not updating: clear browser cache and reload.
- If promo code fails: verify validity, plan, and billing cycle conditions.
- If still blocked: use Help widget -> Report an issue with screenshot.
Simple words dictionary
| Word | Simple meaning |
|---|---|
| Dashboard | Your main control room where all your websites are listed. |
| Template | A ready-made website look, like choosing a ready-made dress style. |
| Variant | A different look inside the same template family. |
| Domain | Your website name, like yourshop.com or myname.in. |
| Hosting | The online home where your website files live. |
| DNS | The internet map that tells your domain where to go. |
| Propagation | Waiting time while DNS updates spread across the internet. |
| SSL / HTTPS | The little safety lock in the browser that shows your website is using a safe connection. |
| Referral | You invite people with your code and can earn commission. |
| Coupon / Promo | A discount code that can lower what you pay. |
| Preview | A safe test view of your website before you save or publish changes. |
| Section | One part of a page, like the top banner, about area, or contact area. |
| HTML | The building blocks that decide what appears on the page. |
| CSS | The style rules that decide colors, spacing, size, and layout. |
| JS | Short for JavaScript. It makes parts of the page move, open, close, or react when clicked. |
| AI | A computer helper that follows instructions and suggests or writes changes. |
| Prompt | The instruction you type to tell AI what you want changed. |