Privacy Policy

1. Scope and roles

This Privacy Policy applies to Azonova Sites products, websites, dashboard, checkout workflows, and support channels.

Depending on how you use the platform, Azonova may act as a data controller (for account, billing, and service operation data) and/or a data processor (for customer content you publish through the platform).

2. Information we collect

• Account and profile information such as name, email, phone, and role.
• Workspace and company data such as site metadata, domain records, and memberships.
• Billing and subscription data, including transaction references and invoice metadata.
• Website content, media, and assets you upload or generate on the platform.
• Technical and usage data such as logs, device/browser details, and feature interactions.
• Support communications, including issue reports and troubleshooting history.

3. Sources of information

• Information you provide directly during onboarding, editing, billing, and support.
• Information collected automatically from platform usage and diagnostics.
• Information received from integrated providers (for example payment and hosting partners).

4. How we use information

• Provide, maintain, and improve the service.
• Process payments and subscriptions.
• Communicate updates, support, and security notices.
• Prevent abuse and protect the platform.
• Meet legal, tax, audit, and regulatory obligations.

5. Lawful bases for processing

We process information based on one or more of the following:

• Performance of a contract and delivery of requested services.
• Compliance with legal obligations.
• Legitimate interests such as product security, fraud prevention, and service reliability.
• Consent, where consent is required by applicable law.

6. Sharing and disclosure

We share information with trusted service providers (such as payment processors) only as needed to operate Azonova Sites. We do not sell your personal information.

Data may also be disclosed to comply with legal process, enforce platform terms, investigate abuse, protect rights and safety, or in connection with a business restructuring, merger, or asset transfer.

7. Third-party services

Our services may rely on third-party platforms for identity, storage, source publishing, payments, analytics, and communication workflows. Their handling of data is governed by their own policies and terms.

8. Cookies and tracking

We may use cookies or similar technologies to keep you signed in, understand usage patterns, and improve performance.

Where required, you can control cookies through browser settings. Disabling some cookies may limit core account and dashboard functionality.

9. International data transfers

Data may be processed in countries other than your location, depending on infrastructure and service provider operations. Where required, we apply reasonable contractual and operational safeguards.

10. Data retention

We retain data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

We may retain limited records after account closure for fraud prevention, legal compliance, tax/audit requirements, and security incident analysis.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure.

12. Your rights and choices

You may request access, correction, or deletion of your personal information by contacting us at [email protected].

• You can update account/profile details from your dashboard where available.
• You may opt out of non-essential product communications at any time.
• Some rights may be limited where we must retain data for legal, security, or contractual reasons.

13. Children's privacy

Azonova Sites is not intended for children below the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children in violation of applicable law.

14. No sale of personal information

Azonova does not sell personal information. We only share data as required to operate services, process payments, provide support, or comply with law.

15. Policy changes

We may update this Privacy Policy. Continued use of the service after a change indicates acceptance of the updated policy.

16. Contact

For privacy requests or concerns, contact [email protected].