Experience

  • Park Hill Soccer Club Canteen Customer service (volunteer) Served customers and handled cash transactions Dec 2016 – Mar 2017
    • Served customers at canteen
    • Operated cash register and handled cash
  • Argo Newsagency Newspaper deliverer Delivered weekend newspapers to local houses Jun 2016 – Feb 2017
    • Delivered weekend newspapers to houses
    • Improved component-level documentation and handoff speed.
  • Visual Designer Product Designer Craft & Co · 2017 — 2019 Remote
    • Improved trial-to-paid conversion with activation journey updates.
    • Ran usability studies that shaped roadmap priorities.

Education

  • Park Hill Secondary College Year 11 student Subjects include Maths, English, Business Management, VET Sport and Recreation Current
    • Studying Year 11 with VET studies in Sport and Recreation
    • Completed capstone on accessible digital service design.
  • Certificate, Product Strategy Certification, UX Research Northbridge · 2021 Online
    • Applied mixed-method research in discovery and validation.
    • Built repeatable interview and usability testing workflows.

Testimonials

  • Coach at Hill Park Soccer Club — referee contact provided John Charles
  • Hill Park Secondary College — contact available on request Wendy Stevens

Skills

  • Customer service
  • Cash handling
  • Communication
  • Teamwork
  • Organisation
  • Problem solving
  • Numeracy