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Relationship Officer

Nahid Perween

Dubai, UAE • +97155115 6705

  • Email
  • Location

Results-driven relationship and sales professional with experience across retail/corporate banking, insurance distribution, and client portfolio management, skilled in customer acquisition, cross-selling financial products, lead generation, KYC/documentation, CRM/core banking tools, and end-to-end customer servicing, with additional exposure to HR recruitment and operations/accounts support backed by strong communication and consistent target achievement.

  • LinkedIn
  • GitHub
  • Twitter
  • Instagram
  • Behance
  • Dribbble

Skills

  • ICICI Bank Service Request Portal (FCRM) 90%
  • Relationship & Sales Management 90%
  • Infosys Finacle / ICICI Bank Service Request Portal (FCRM) 90%
  • CRMnext 90%
  • Microsoft Power BI Cloud 90%
  • MS Office (Word, Excel, PowerPoint, Outlook) 90%
  • Tally 90%
  • Customer Acquisition & Sales 90%
  • KYC & Documentation 90%

Experience

MarkAi Commercial Brokers LLC (FAB Process)
04/2026 – Present
Relationship Officer

Working on First Abu Dhabi Bank (FAB) process for credit card sales, handling lead generation, customer acquisition, documentation, application submission, and follow-ups to ensur…

  • Lead generation and customer acquisition for credit cards
  • Explained card features, eligibility, fees and terms
  • Managed documentation and application tracking with internal teams
Kotak Mahindra Bank Ltd, New Delhi
07/2024 – 08/2025
Deputy Manager

Led customer service and sales initiatives, developed strategies for business growth, and managed corporate HNI client relationships.

  • Developed and executed business growth strategies
  • Managed corporate client portfolios and HNI relationships
  • Achieved sales and service targets
HDFC Life, New Delhi
12/2023 – 06/2024
Associate Area Business Manager

Spearheaded sales planning, team management, and sales strategy implementation to achieve business targets and generate new business from corporate clients.

  • Implemented sales strategies and motivated team members
  • Generated new business opportunities and managed corporate relationships
  • Met sales targets through structured planning
ICICI Bank Ltd, New Delhi
12/2021 – 10/2023
Relationship Manager

Managed corporate client portfolios, provided customer service, and implemented sales strategies to enhance business generation.

  • Managed corporate client relationships and portfolios
  • Implemented sales initiatives to meet objectives
  • Provided personalized financial solutions to clients
Rural Livelihood Planning Council, New Delhi
06/2021 – 12/2021
Assistant Manager – HR Recruitment

Contributed to recruitment and talent acquisition processes, workforce planning, and initiatives supporting rural livelihood programs.

  • Managed recruitment and talent acquisition activities
  • Supported workforce planning and HR operations
  • Contributed to rural development initiatives
PNB MetLife, Bihar
03/2020 – 05/2021
Bancassurance Relationship Manager

Managed bancassurance operations, advised clients on insurance products, and collaborated with bank partners to achieve sales targets.

  • Advised clients on insurance and investment products
  • Managed collaboration between bank and insurer
  • Achieved sales targets via proactive client engagement
Recording Artist & Publicity Voiceover Artist
2016 – 2021
Freelance (Gig)

Provided recording and voiceover services for railway announcements and election campaign publicity.

  • Recorded announcements for North East Frontier Railway
  • Provided voiceovers for election campaigns and publicity materials
Jeevan Suraksha Kendra, Bihar
08/2016 – 01/2019
Neuro Technician & Accountant

Provided neuro technician services and managed accounting responsibilities at a multispecialty polyclinic.

  • Performed neuro technician duties and clinical support
  • Managed accounting and financial records
  • Ensured accuracy and regulatory compliance

Education

Post Graduate Diploma in Sales and Relationship Banking (PGDSRB)

11/2021

Times Pro, Patna, Bihar

Bachelor of Arts

06/2019

B N Mandal University, Katihar, Bihar

Senior Secondary (12th)

10/2016

K.R.S.S.S.S Harpur Mirza Nagar Mahua, Vaishali, Bihar

Awards

Internal Recognitions at ICICI Bank

Internal Recognitions at ICICI Bank

Felicitation by ZH & RH; champion titles in Fixed Deposits and Gold Loans

Monthly Contest Qualifier

Monthly Contest Qualifier

Consistently qualified monthly sales contests

Testimonials

Trailblazer recognition and consistent contest qualifications highlighting performance and dedication.

Trailblazer recognition and consistent contest qualifications highlighting performance and dedication.

Trailblazer recognition and consistent contest qualifications highlighting performance and dedication.