Kiran

Customer Relationship Executive

Jana Small Finance Bank Ltd, Lajpat Nagar, New Delhi

09/2025 – Present

Manage end-to-end operational requests, documentation, and service processes with strong accuracy and timely closure.

• Coordinate with internal teams and customers to collect required documents and clarify requirements
• Verify KYC and supporting documentation and maintain updated records
• Support loan and account-related documentation workflows and follow up on pending items
• Maintain operational data, reports, and records for tracking, reconciliation, and audit readiness
• Handle multiple requests while ensuring documentation, communication, and turnaround time